Shipping policy

At YUANFENG PET FURNITURE. LTD, we strive to ensure that your orders are processed and shipped in a timely manner. Our standard procedure includes a preparation time of one business day. This time is used to check the quality of the goods, pack them securely, and prepare them for shipment.

Once your order is ready, it will be dispatched for delivery. While we aim to deliver your order as quickly as possible, the actual delivery time may vary depending on the destination. For orders within the United States (excluding Puerto Rico, Alaska, Hawaii, Guam, and Armed Forces Americas, Europe, and Pacific) and Canada, our target markets, you can generally expect your order to arrive within 5-7 business days. Please note that these are estimates and actual delivery times may vary.

We offer free shipping on all orders, regardless of the order size or destination. However, please note that we currently do not support shipping to Puerto Rico (PR), Alaska (AK), Hawaii (HI), Guam (GU), and Armed Forces Americas (AA), Europe (AE), and Pacific (AP). This is part of our commitment to providing a seamless and cost-effective shopping experience for our customers.

In case of any delays or issues with your shipment, our customer service team is ready to assist. You can reach us at support@yuanfengpetfurniture.com.

We appreciate your understanding and patience with our shipping process. We assure you that we are constantly working to improve our logistics and deliver your orders in the shortest possible time.